Work

A study of the impacts of website quality on customer relationship performance

Year: 2009

Type: article

Study design: Observational Study

Source: Total Quality Management & Business Excellence

DOI: 10.1080/14783360903181784

Authors: Chiung-Ju Liang, Hui-Ju Chen

Institutions: National Taiwan University of Science and Technology, De Lin Institute of Technology

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2093336754

FWCI: 13.59

Cites: 108

Cited by: 164

Related to: 10