Work

Telecommunication Industry in Malaysia: Demographics Effect on Customer Expectations, Performance, Satisfaction and Retention

Year: 2006

Type: article

Study design: Observational Study

Source: Asia Pacific Business Review

DOI: 10.1080/13602380600571401

Author: Norizan Mohd Kassim

Institution: Qatar University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2093344834

FWCI: 0.635

Cites: 80

Cited by: 28

Related to: 10