Work

He Said, She Said: Gender Bias and Customer Satisfaction With Phone‐Based Service Encounters

Year: 2004

Type: article

Source: Journal of Applied Social Psychology

DOI: 10.1111/j.1559-1816.2004.tb02542.x

Author: Dan Moshavi

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDGs: Gender equality, Reduced inequalities

Open Access status: closed

OpenAlex ID: W2093500124

FWCI: 0.722

Cites: 31

Cited by: 25

Related to: 10