Work

The causal relationships between aspects of customer capital

Year: 2012

Type: article

Study design: Observational Study

Source: Industrial Management & Data Systems

DOI: 10.1108/02635571211238482

Authors: Ann Ling-Ching Chan, Wen-Ying Wang

Institution: National Chengchi University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2094405372

FWCI: 1.944

Cites: 39

Cited by: 19

Related to: 10