Work

Monitoring service quality with residuals control charts

Year: 2009

Type: article

Source: Managing Service Quality

DOI: 10.1108/09604520910943161

Authors: Joanne S. Utley, J. Gaylord May

Institutions: North Carolina Agricultural and Technical State University, Wake Forest University

Language: English

Topic: Advanced Statistical Process Monitoring

Subfield: Statistics, Probability and Uncertainty

Field: Decision Sciences

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2094741110

FWCI: 0.25

Cites: 19

Cited by: 8

Related to: 10