Work

Which management practices are contributory to service quality?

Year: 2008

Type: article

Study design: Observational Study

Source: International Journal of Quality & Reliability Management

DOI: 10.1108/02656710810881890

Author: Akiko Ueno

Institution: University of Hertfordshire

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2095445920

FWCI: 7.143

Cites: 105

Cited by: 49

Related to: 10