Work

Turning competitive advantage into customer equity

Year: 2000

Type: article

Source: Business Horizons

DOI: 10.1016/s0007-6813(00)80004-x

Authors: Leyland F. Pitt, Michael T. Ewing, Pierre Berthon

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: green

OpenAlex ID: W2095526780

FWCI: 1.474

Cites: 24

Cited by: 25

Related to: 10