Work

Serving Customers and Consumers Effectively in the Twenty-First Century: A Conceptual Framework and Overview

Year: 2000

Type: article

Source: Journal of the Academy of Marketing Science

DOI: 10.1177/0092070300281001

Authors: A. Parasuraman, D. Grewal

Institution: University of Miami

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2095593687

FWCI: 11.8

Cites: 19

Cited by: 224

Related to: 10