Work

Competitive and Procedural Determinants of Delight and Disappointment in Consumer Complaint Outcomes

Year: 2000

Type: article

Study design: Observational Study

Source: Journal of Service Research

DOI: 10.1177/109467050023006

Author: Hooman Estelami

Institution: Fordham University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2096737858

FWCI: 8.803

Cites: 50

Cited by: 195

Related to: 10