Work

Customers' Switching Behavior Analysis with Change of Service Performance

Year: 2007

Type: conference-paper

Source: International Conference on Service Systems and Service Management

DOI: 10.1109/icsssm.2007.4280118

Authors: Xiao-long Ma, Jie Zhou, Jian-yu Li

Institution: Tsinghua University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2097732099

FWCI:

Cites: 8

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Related to: 10