Work

AT&T's Call Processing Simulator (CAPS) Operational Design for Inbound Call Centers

Year: 1994

Type: article

Source: INFORMS Journal on Applied Analytics

DOI: 10.1287/inte.24.1.6

Authors: Anthony J. Brigandi, Dennis R. Dargon, Michael J. Sheehan, Thomas Spencer

Institution: AT&T (United States)

Language: English

Topic: Simulation Techniques and Applications

Subfield: Management Science and Operations Research

Field: Decision Sciences

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2097750017

FWCI: 2.068

Cites: 3

Cited by: 63

Related to: 10