Work

Improving service quality in America: Lessons learned

Year: 1994

Type: article

Source: Academy of Management Perspectives

DOI: 10.5465/ame.1994.9503101072

Authors: Leonard L. Berry, A. Parasuraman, Valerie A. Zeithaml

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2097766746

FWCI: 8.199

Cites: 4

Cited by: 450

Related to: 10