Work

An Empirical Examination of the Structural Dimensions of the Service Recovery System*

Year: 2009

Type: article

Source: Decision Sciences

DOI: 10.1111/j.1540-5915.2008.00220.x

Authors: Jeffery S. Smith, Kirk R. Karwan, Robert E. Markland

Institutions: Florida State University, Furman University, University of South Carolina

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2099057286

FWCI: 7.657

Cites: 79

Cited by: 77

Related to: 10