Work

Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge

Year: 2002

Type: article

Source: Journal of the Academy of Marketing Science

DOI: 10.1177/009207002236911

Authors: V. A. Zeithaml, A. Parasuraman, A. Malhotra

Institutions: University of North Carolina at Chapel Hill, University of Miami

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: green

OpenAlex ID: W2099078684

FWCI: 82.8

Cites: 104

Cited by: 2,729

Related to: 10