Year: 2014
Type: dissertation
Study design: Observational Study
Abstract: The purpose of this study is to understand clients’ experience of the e-counselling service \nprovided by the Directorate: Counselling and Career Development (DCCD) at the \nUniversity of South Africa. The research questions focused on clients’ expectations and \nexperience of the e-counselling service. A sequential mixed methods design was \nemployed to collect and analyse quantitative and qualitative data in two phases. Data for \nphase 1 of this study were collected with an online survey (n = 669) and data for phase 2 \nwere collected with interview questions completed by e-mail (n=10). Quantitative data \nanalysis employed frequency counts and qualitative data analysis was based on \nprocedures outlined by Auerbach and Silberstein (2003). The study shows clients’ \npreference for text-based electronic services and regard the e-counselling service as a \nvaluable addition to services. Factors that contribute to clients’ positive and negative \nexperiences of e-counselling were identified. Findings and recommendations of this \nstudy may be implemented by the DCCD to enhance the e-counselling service.
Author: Leza Deyzel
Language: English
Subfield: Clinical Psychology
Field: Psychology
Domain: Social Sciences
SDG: Quality education
Open Access status: green
OpenAlex ID: W2099082931