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Effects of the hospital gradation system on patient behavior and satisfaction: an investigation of dental health care.

Year: 2015

Type: article

Abstract: Hospital gradation systems are used to examine the performance of hospitals to promote the effi-cient use of medical resources (1). Patient-per-ceived service quality may differ for differing grades of medical institutions under gradation sys-tem, which has been rarely reported. The aim of the present study was to explore the relation be-tween the hospital gradation system and patient perceptions under Taiwanese hospital gradation system. The specialty of dentistry was investigated due to dental care being significantly different from other medical services (2). Dental care is more personal, intimate, and lasting contact with the patient (3). Nevertheless, quality assessment of dental service remains relatively primitive (4). To

Source: PubMed Central

Authors: Wen-Jen Chang, Yen-Hsiang Chang, Hsu-Chuan Hsiao

Institutions: Chang Gung University, Chang Gung Memorial Hospital, Taoyuan Chang Gung Memorial Hospital, Linkou Chang Gung Memorial Hospital

Language: English

Topic: Patient Satisfaction in Healthcare

Subfield: General Health Professions

Field: Health Professions

Domain: Health Sciences

SDG: Good health and well-being

Open Access status: green

OpenAlex ID: W2101793598

FWCI: 0.839

Cites: 8

Cited by: 3

Related to: 10