Work

Effects of Service Climate on Managers' and Employees' Rating of Visitors' Service Quality Expectations

Year: 1997

Type: article

Study design: Observational Study

Source: Journal of Travel Research

DOI: 10.1177/004728759703600103

Authors: Dwayne A. Baker, Daniel R. Fesenmaier

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2103291461

FWCI: 3.939

Cites: 41

Cited by: 52

Related to: 10