Work

Longitudinal Shifts in the Drivers of Satisfaction with Product Quality: The Role of Attribute Resolvability

Year: 2004

Type: article

Study design: Observational Study

Source: Journal of Marketing Research

DOI: 10.1509/jmkr.41.3.269.35989

Authors: Rebecca J. Slotegraaf, J. Jeffrey Inman

Institutions: Indiana University Bloomington, Indiana University, University of Pittsburgh

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2103361998

FWCI: 8.665

Cites: 51

Cited by: 78

Related to: 10