Work

Service Performance—Loyalty Intentions Link in a Business-to-Business Context: The Role of Relational Exchange Outcomes and Customer Characteristics

Year: 2009

Type: article

Source: Journal of Service Research

DOI: 10.1177/1094670509345683

Authors: Elten Briggs, Douglas Grisaffe

Institution: The University of Texas at Arlington

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2103931380

FWCI: 5.91

Cites: 60

Cited by: 73

Related to: 10