Work

Coping With Customer Complaints

Year: 2006

Type: article

Study design: Observational Study

Source: Journal of Service Research

DOI: 10.1177/1094670505283785

Authors: Simon J. Bell, James A. Luddington

Institution: University of Cambridge

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2104013281

FWCI: 8.253

Cites: 80

Cited by: 117

Related to: 10