Work

Academic Service Climate as a Source of Competitive Advantage: Leverage for University Administrators.

Year: 2006

Type: article

Abstract: The psychological climate literature examines links between facets if climate, such as service orientation and a range if individual and organisational outcomes including work attitudes and performance. This study investigated the relationship between the service climate if an Australian university and outcomes important to its' key stakeholders. A measure if service climate was developed for use in an academic setting, and the reliability and criterion validity examined. Questionnaire data were collected from 340 staff and 1196 students. Results showed the measure if academic service climate to be internally consistent and strongly associated with employee work attitudes, and student evaluations. Implications for academic administrators are discussed.

Source: UTAS Research Repository

Authors: Àngela Martín, Barbara Kennedy, Belinda Stocks

Language: English

Topic: Job Satisfaction and Organizational Behavior

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Quality education

Open Access status: green

OpenAlex ID: W2104646744

FWCI: 0.644

Cites: 41

Cited by: 8

Related to: 10