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Servant leadership, trust and implications for the “Base-of-the-Pyramid” segment in South Africa

Year: 2011

Type: article

Abstract: This paper examines the relationship between servant leadership and interpersonal trust in South Africa. The results of this empirical investigation, conducted among low level employees and their managers, revealed a statistically significant relationship between servant leadership and interpersonal trust using Spearman’s r-value of 0.664 (p< 0.05). These findings will be discussed in terms of their implications for establishing what kind of leadership model might work at the Base of the Pyramid (BOP) and how this approach might build trust among stakeholders in the informal economy in South Africa.

Source: South African Journal of Business Management

DOI: 10.4102/sajbm.v42i4.505

Authors: A. Chatbury, D. Beaty, H. S. Kriek

Institutions: University of Pretoria, University of the Witwatersrand

Language: English

Topic: Job Satisfaction and Organizational Behavior

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: gold

Estimated APC paid: $650