Work

Complaints as opportunities

Year: 1991

Type: article

Source: Journal of Consumer Marketing

DOI: 10.1108/07363769110035009

Author: Jerry Plymire

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2105956480

FWCI: 2.25

Cites:

Cited by: 112

Related to: 10