Work

Re-engineering the customer relationship: leveraging knowledge assets at IBM

Year: 2001

Type: article

Source: Decision Support Systems

DOI: 10.1016/s0167-9236(01)00108-7

Authors: Anne P. Massey, Mitzi M. Montoya-Weiss, Kent Holcom

Institutions: Indiana University Bloomington, Indiana University, North Carolina State University, IBM (United States)

Language: English

Topic: Innovation and Knowledge Management

Subfield: Strategy and Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2106096310

FWCI: 29.33

Cites: 40

Cited by: 218

Related to: 10