Work

The antecedents of complaint behaviour for B razilian and F rench consumers of services

Year: 2012

Type: article

Study design: Observational Study

Source: International Journal of Consumer Studies

DOI: 10.1111/ijcs.12002

Authors: Celso Augusto de Matos, Rodrigo Pinto Leis

Institution: Universidade do Vale do Rio dos Sinos

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Peace, justice, and strong institutions

Open Access status: closed

OpenAlex ID: W2106574099

FWCI: 3.254

Cites: 43

Cited by: 28

Related to: 10