Work

How Leaders’ Motivation Transfers to Customer Service Representatives

Year: 2011

Type: article

Study design: Observational Study

Source: Journal of Service Research

DOI: 10.1177/1094670510397177

Authors: Jan Wieseke, Florian Kraus, Sascha H. Alavi, Tino Kessler-Thönes

Institutions: Ruhr University Bochum, Sana Kliniken AG

Language: English

Topic: Job Satisfaction and Organizational Behavior

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2106738514

FWCI: 4.684

Cites: 109

Cited by: 34

Related to: 10