Work

The Antecedents of Customer Loyalty

Year: 1999

Type: article

Study design: Observational Study

Source: Journal of Service Research

DOI: 10.1177/109467059914007

Authors: Steven A. Blackwell, Sheryl L. Szeinbach, James H. Barnes, Dewey W. Garner, Victoria Bush

Institutions: United States Department of Health and Human Services, The Ohio State University, University of Mississippi

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Good health and well-being

Open Access status: closed

OpenAlex ID: W2107092822

FWCI: 1.608

Cites: 48

Cited by: 72

Related to: 10