Work

Do employees' feelings really matter in service‐quality management?

Year: 2010

Type: article

Source: European Business Review

DOI: 10.1108/09555341011041001

Author: Terje Slåtten

Institution: Lillehammer University College

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: closed

OpenAlex ID: W2108873371

FWCI: 6.287

Cites: 87

Cited by: 31

Related to: 10