Work

A Desires Congruency Model of Consumer Satisfaction

Year: 1993

Type: article

Source: Journal of the Academy of Marketing Science

DOI: 10.1177/0092070393213001

Authors: R. A. Spreng, R. W. Olshavsky

Institutions: Michigan State University, Indiana University Bloomington, Indiana University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2108917170

FWCI: 9.221

Cites: 20

Cited by: 274

Related to: 10