Work

Relationship Marketing – Making the Customer Count

Year: 1994

Type: article

Source: Managing Service Quality

DOI: 10.1108/eum0000000003939

Author: Adrian Payne

Institution: Cranfield University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2109921638

FWCI: 0.683

Cites:

Cited by: 78

Related to: 10