Work

Service quality improvement

Year: 1998

Type: article

Source: Managing Service Quality

DOI: 10.1108/09604529810206972

Author: Bo Edvardsson

Institution: Karlstad University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2110110330

FWCI: 0.845

Cites: 11

Cited by: 122

Related to: 10