Work

The Role and Effect of Job Satisfaction and Empowerment On Customers’ Perception of Service Quality: a Study in the Restaurant Industry

Year: 2009

Type: article

Study design: Observational Study

Source: Journal of Hospitality & Tourism Research

DOI: 10.1177/1096348009344235

Authors: Gabriel Gazzoli, Murat Hancer, Yumi Park

Institutions: César Ritz Colleges, Oklahoma State University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: closed

OpenAlex ID: W2111104130

FWCI: 6.501

Cites: 73

Cited by: 139

Related to: 10