Work

“I’m Mad and I Can’t Get That Service Failure Off My Mind”

Year: 2012

Type: article

Source: Journal of Service Research

DOI: 10.1177/1094670512443999

Authors: Yuliya Strizhakova, Yelena Tsarenko, Julie A. Ruth

Institutions: Rutgers, The State University of New Jersey, Monash University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2111208684

FWCI: 17.57

Cites: 62

Cited by: 160

Related to: 10