Work

Antecedents to complaint behaviour in the context of restaurant goers

Year: 2006

Type: article

Source: The International Review of Retail Distribution and Consumer Research

DOI: 10.1080/09593960600980030

Authors: Beatriz Moliner Velázquez, Gloria Berenguer Contrí, Irene Gil Saura, María Fuentes Blasco

Institutions: Universitat Politècnica de València, Universitat de València, Universidad Pablo de Olavide

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2111967945

FWCI: 3.822

Cites: 105

Cited by: 35

Related to: 10