Work

Beyond expectations: The effect of regulatory focus on consumer satisfaction

Year: 2011

Type: article

Source: International Journal of Research in Marketing

DOI: 10.1016/j.ijresmar.2011.10.001

Authors: Remi Trudel, Kyle B. Murray, June Cotte

Institutions: Boston University, University of Alberta, Western University, Ivey Business School

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: green

OpenAlex ID: W2113341632

FWCI: 2.939

Cites: 30

Cited by: 39

Related to: 10