Work

Delivering customer value online: an analysis of practices, applications, and performance

Year: 2005

Type: article

Source: Journal of Retailing and Consumer Services

DOI: 10.1016/j.jretconser.2004.11.001

Author: Nancy M. Levenburg

Institution: Grand Valley State University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2113392467

FWCI: 5.335

Cites: 67

Cited by: 51

Related to: 10