Work

The consumer’s perspective on evaluating products: service is the key

Year: 2015

Type: article

Source: Journal of Services Marketing

DOI: 10.1108/jsm-07-2014-0248

Author: Jason Oliver

Institution: East Carolina University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2113934063

FWCI: 2.932

Cites: 70

Cited by: 22

Related to: 10