Work

Can eCRM and trust improve eC customer base?

Year: 2004

Type: conference-paper

Study design: Observational Study

Source: IEEE Conference on Commerce and Enterprise Computing (CEC)

DOI: 10.1109/icect.2004.1319748

Authors: C.A. Shoniregun, A. Omoegun, D. Brown-West, O. Logvynovskiy

Institutions: University of East London, London South Bank University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2113960155

FWCI: 25.19

Cites: 21

Cited by: 26

Related to: 10