Work

Are your customers good enough for your service business?

Year: 2002

Type: article

Source: Academy of Management Perspectives

DOI: 10.5465/ame.2002.8951336

Author: John Bateson

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2114401724

FWCI: 3.695

Cites: 30

Cited by: 72

Related to: 10