Work

Customer delight in a retail context: investigating delightful and terrible shopping experiences

Year: 2004

Type: article

Source: Journal of Business Research

DOI: 10.1016/j.jbusres.2004.01.006

Authors: Mark J. Arnold, Kristy E. Reynolds, Nicole Ponder, Jason E. Lueg

Institutions: Saint Louis University, Louisiana State University, Mississippi State University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2114931046

FWCI: 10.82

Cites: 63

Cited by: 420

Related to: 10