Work

Appointment failures in a group family practice.

Year: 1979

Type: article

Abstract: Appointment failures, including 'no shows' and cancellations, were studied in a Montreal group practice of seven family physicians. The appointment failure rate (10.9%) was low compared to that found in community health centres and outpatient clinics; however, appointment failures were still a significant problem. Patients' most frequent reason for failing to keep or cancel appointments was forgetfulness. Reminding patients of their scheduled appointments by telephone appeared to reduce the 'no show' rate, but had no effect on the cancellation rate.

Source: Europe PMC (PubMed Central)

Author: T G Hislop

Language: English

Topic: Healthcare Operations and Scheduling Optimization

Subfield: Management Science and Operations Research

Field: Decision Sciences

Domain: Social Sciences

SDG: Good health and well-being

Open Access status: green

OpenAlex ID: W2115197230

FWCI:

Cites: 2

Cited by:

Related to: 10