Routing and Staffing in Customer Service Chat Systems with Impatient Customers
Work
Year: 2014
Type: article
Source: Operations Research
Authors Tolga Tezcan, Jiheng Zhang
Institutions University of Rochester, Hong Kong University of Science and Technology, University of Hong Kong
Cites: 25
Cited by: 40
Related to: 10
FWCI: 2.557
Citation percentile (by year/subfield): 92.78
Subfield: Management Information Systems
Domain: Social Sciences
Sustainable Development Goal Industry, innovation and infrastructure
Open Access status: closed