Work

Consumer loyalty to family versus non-family business: The roles of store image, trust and satisfaction

Year: 2009

Type: article

Study design: Observational Study

Source: Journal of Retailing and Consumer Services

DOI: 10.1016/j.jretconser.2008.12.002

Authors: Ulrich R. Orth, Mark T. Green

Institution: Christian-Albrechts-Universität zu Kiel

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2115398268

FWCI: 14.78

Cites: 79

Cited by: 240

Related to: 10