Work

Satisfying and Retaining Customers through Independent Service Representatives

Year: 2004

Type: article

Source: Decision Sciences

DOI: 10.1111/j.0011-7315.2004.02534.x

Authors: Steven P. Brown, Wynne W. Chin

Institution: University of Houston

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: closed

OpenAlex ID: W2115451639

FWCI: 7.221

Cites: 52

Cited by: 95

Related to: 10