Work

A Review of Workforce Cross-training in Call Centers From an Operations Management Perspective

Year: 2006

Type: article

Authors: O. Zeynep Akşin, E. Lerzan

Language: English

Topic: Human Resource Development and Performance Evaluation

Subfield: Applied Psychology

Field: Psychology

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: closed

OpenAlex ID: W2115479890

FWCI: 2.961

Cites: 65

Cited by: 32

Related to: 10