Work

Reception staff and the guest complaint: problem‐solving response styles among potential employees

Year: 1996

Type: article

Study design: Observational Study

Source: International Journal of Contemporary Hospitality Management

DOI: 10.1108/09596119610115998

Author: Glenn F. Ross

Institution: James Cook University

Language: English

Topic: Hospitality and Tourism Education

Subfield: Tourism, Leisure and Hospitality Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: closed

OpenAlex ID: W2115561885

FWCI: 7.439

Cites: 6

Cited by: 5

Related to: 10