Work

Mood versus Service Quality Effects on Customers’ Responses to Service Organizations and Service Encounters

Year: 1999

Type: article

Source: Journal of Service Research

DOI: 10.1177/109467059922006

Authors: Patricia A. Knowles, Stephen J. Grove, Gregory M. Pickett

Institution: Clemson University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2115835654

FWCI: 1.603

Cites: 58

Cited by: 23

Related to: 10