Work

Making customer relationship management work: evidence from the banking industry in Taiwan

Year: 2009

Type: article

Source: Service Industries Journal

DOI: 10.1080/02642060701846788

Authors: Nan-Hong Lin, Wen-Chun Tseng, Yu-Chung Hung, David C. Yen

Institutions: Tatung University, National Dong Hwa University, National Chung Cheng University, Miami University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2116441625

FWCI: 6.479

Cites: 46

Cited by: 31

Related to: 10