Work

Best practices in service quality

Year: 2000

Type: article

Abstract: To achieve the highest service quality, managers of a baker?s dozen of lodging operations have given authority to their employees.

Source: Cornell Hotel and Restaurant Administration Quarterly

DOI: 10.1016/s0010-8804(01)80002-1

Authors: C ENZ, J SIGUAW

Institution: Cornell University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: green

OpenAlex ID: W2116645137

FWCI: 2.949

Cites: 12

Cited by: 58

Related to: 10