Work

Reducing employee turnover through customer contact center job quality

Year: 2012

Type: article

Study design: Observational Study

Source: The International Journal of Human Resource Management

DOI: 10.1080/09585192.2012.669782

Authors: Z. van der Aa, J. Bloemer, J. Henseler

Institution: Radboud University Nijmegen

Language: English

Topic: Job Satisfaction and Organizational Behavior

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: closed

OpenAlex ID: W2116996749

FWCI: 4.556

Cites: 62

Cited by: 22

Related to: 10